CFN's Case Management System by Digital Messaging aims to make things faster easier for newcomers clients. The goals are to have ongoing contact and communication with the clients to help them change their circumstances and settle in Canada in an easy, fast and accessible way by reducing barriers of travel, cost and time.   Digital Case management is based on individual client intake that will be planned, documented and filed in CFN's database. 

This one on one digital form of communication includes WhatsApp messaging, text messaging, voice notes, as well as phone calls and video calls, in certain cases, that will be used to provide case management activities to eligible clients.

Newcomers will visit our office only one time and we will serve them through digital messaging afterwards. This will save them time, visits, and booking appointments. People who get referred to the program externally will be advised to come into the office if they haven’t done so in order to start their file, 


Eligibility: Interested clients must be Permanent Resident or Convection Refuges. Any other inquirer will be redirected to other programs and services.




  • To complete a client case, by saving his time and visits to CFN

  • To Enhance case management through a digital approach

  • To create a faster, more accessible way and affiant way of case management

  • To have a follow up system to track the client’s cases progress

  • To help newcomers integrate faster in the community

  • To make them more independent in the matter of accessing information



                                         Digital Messaging System direct WhatsApp number: 403-478-9908

For more information,

contact Mohamad Awada


Office Hours

Monday to Friday

8:30 am - 4:30 pm

We are closed on Statutory holidays and long weekends



1010, 999 - 36 Street NE

Calgary, AB T2A 7X6

(located inside the T & T Pacific Place Mall. -  Please use the northeast entrance off of 36 st, 12 Ave NE. No access from 33 st NE.



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Phone: 403.569.3325