Vulnerable Population Services (VPS) offers specialized service attention to newcomers in difficult scenarios using a Case Management & Wrap Around approach. Each person is assessed in a comprehensive way & services are provided in all areas of one’s life where attention is required & requested.

We will work with the client to attend to their basic needs, income, housing, work & career preparation, settlement, integration, health, mental health, risk mitigation, safety planning, sexuality, family issues, legal issues, domestic violence & more.

The program works with any age, culture, & sexual diversity & we will arrange language translation if it is required beyond the more than 20 languages of the VPS team.




The Newcomer Emergency Income Gap Project is a service provided that gives microloans or grants (when funds are available) to clients that do not have income and may find themselves in precarious scenarios. 


Domestic Violence

For those experiencing domestic violence, our case managers will do their very best to address your needs. This includes creating safety plans, accessing mental health supports, and getting the resources you need.



A full range of services for lesbian, gay, bisexual, transgender, queer, intersex, and other sexually diverse newcomers to Canada. Whether you have permanent residency, filing for asylum as a refugee, or are here under any other status, then you can use our LGBTQ+ newcomer services



Mental health settlement, non-therapeutic counselling, and crisis intervention as necessary. All are devoted to assessing and addressing individual, social, emotional, and behavioural aspects of the client.We help to identify situations and explore options, as well as develop and implement a plan of action. 




Dedicated to serve anyone that walks into the centre or calls. If you are a refugee claimant, have a humanitarian claim, without status in Canada and need assistance to get settled, then we can help you navigate through the right process to get what you need.




Any person or family that complex and multi-need scenarios can be matched to a case manager who can help you with a large variety of needs. Our case managers are devoted to helping people with any complex scenario.

Office Hours

Monday to Friday

8:30 am - 4:30 pm

We are closed on Statutory holidays and long weekends



1010, 999 - 36 Street NE

Calgary, AB T2A 7X6

(located inside the T & T Pacific Place Mall. -  Please use the northeast entrance off of 36 st, 12 Ave NE. No access from 33 st NE.



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Phone: 403.569.3325