Case Management Mentorship Handbook
A practical guide for both mentors and mentees participating in the mentorship program.
Case Management Guidelines and Tools
Access current guidelines, templates, frameworks, and promising practices.
What we offer
Professional Development
Participate in workshops, learning sessions, and collaborative discussions focused on:
Trauma-informed practice
Assessment and service planning
Strength-based case management
Wraparound services
Outcome measurement
Follow-up and monitoring
Client self-sufficiency and resilience
Equity and inclusion
Community of Practice Network
Participate in national discussions, webinars, consultations, and knowledge-sharing activities with colleagues and experts across Canada.
Mentorship Program
Connect experienced case management professionals with practitioners seeking support, guidance, and professional growth.
National Case Management Guidelines
Access practical guidance, tools, templates, and best practices to support consistent and effective service delivery.
National Case Management Community of Practice and Guidelines Development
Strengthening Settlement Case Management Across Canada
Case Management Community of Practice and Guideline Development:
Strengthening Settlement Case Management Across Canada
The Case Management Community of Practice (CoP) is a national initiative led by the Centre for Newcomers Society of Calgary (CNSC) to support settlement service providers in delivering high-quality, client-centered case management services.
This project focuses on building sector capacity, promoting promising and best practices, supporting professional development, and developing standardized case management guidelines aligned with the national Case Management Framework.
Through collaboration, mentorship, knowledge sharing, and practical tools, we aim to strengthen case management services for newcomers across Canada, including support for rural, remote, Francophone, and equity-deserving communities.
About the Project
The Community of Practice brings together settlement professionals, case managers, leaders, and subject matter experts to:
-
Advance professional standards in settlement case management
-
Promote evidence-informed and trauma-informed practice
-
Support implementation of the national Case Management Framework
-
Reduce duplication and improve consistency in assessment and service planning
-
Develop and share practical tools, resources, and guidelines
-
Strengthen outcomes for newcomers through coordinated and effective service delivery
-
Foster mentorship and peer learning opportunities across the settlement sector
Become a Mentor
Are you an experienced case manager, team lead, supervisor, or sector professional?
Share your expertise and contribute to the professional growth of settlement practitioners across Canada.
As a mentor, you will:
-
Support emerging and experienced professionals
-
Share promising practices and lessons learned
-
Strengthen sector-wide capacity
-
Contribute to a culture of learning and collaboration
Become a Mentee
Looking to strengthen your skills, expand your knowledge, or navigate challenges in your practice?
Participate in the mentorship program and connect with experienced professionals who can support your learning journey.
As a mentee, you will:
-
Gain practical guidance and support
-
Develop professional skills and confidence
-
Build your network within the settlement sector
-
Learn from experienced practitioners
What topics will the guidelines cover?
Topics include:
-
Foundations of Settlement Case Management
-
Newcomer Experience and Social Determinants of Health
-
Client Assessment and Triage
-
Strengths-Based and Trauma-Informed Practice
-
Service Planning and Wraparound Supports
-
Housing, Employment, Education, and Health
-
Community Partnerships and Referrals
-
Follow-Up, Monitoring, and Outcome Measurement
-
Self-Sufficiency and Case Closure
-
Documentation, Ethics, and Professional Standards
-
Cultural Humility, Anti-Oppressive, Anti-Racist, and Indigenous-Informed Practice
-
Staff Wellness, Supervision, Mentorship, and Communities of Practice
How can I follow upcoming activities?
Subscribe to our mailing list and check this page regularly for updates, events, new resources, and opportunities to participate.
Contact Us
For questions about the Community of Practice, mentorship program, resources, or participation opportunities:
Mentorship or Francophone Support
Hannah Olusoga - h.olusoga@centrefornewcomers.ca
Case Management Guide and Related Questions
Gary Wang - g.wang@centrefornewcomers.ca
Upcoming Meetings, Webinars, Workshops, and Training Opportunities
Evaristo Vocaj - e.vocaj@centrefornewcomers.ca
General Inquiries: ncmp@centrefornewcomers.ca
Together, we are building stronger case management practices, strengthening settlement services, and improving outcomes for newcomers across Canada.
